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Return Policies for QQANA

For health reasons, earrings and hoops are for personal use, and therefore, returns are not accepted.

Note: It is important to consider that they are not suitable for all parts of the body:

Usage: Earrings for ears are not suitable for other parts of the body because the back is not smooth enough and may harm the skin.

Jewelry made with fabric or stones may experience setting wear. This is not a product defect and is not covered by the warranty.

With normal use, if they are hit or rubbed, the stones may come loose.

The weave of a bracelet or chain tends to show slight piling over time from its original state, and this is not a defect in its manufacturing.

NECKLACES OR PENDANTS WITH CHAINS

No returns will be accepted for the following reasons:

  • Natural wear and tear of the product, misuse, or any damage caused to it.

  • Dents, scratches, or breakage of the metal.

  • Chain or bracelet breakage due to misuse.

  • Loss of stones.

  • Damage caused by contact with perfumes, chemicals, salt water, lemon-based products, or makeup.

  • If you provided an incorrect address when placing your order.

Returns will be accepted for the following reasons:

  • If your item arrives damaged.

  • Outside of the estimated delivery date.

  • If it does not arrive at all, your return will be accepted only if you report it within 24 hours of receiving your order to the email: represent.arte.sano@gmail.com or WhatsApp: 9544516116.

Your return request will be accepted if and only if it complies with the artisan brand’s policies registered in the QQANA window.

PLEASE NOTE THAT THIS PRODUCT IS HANDMADE. NO TWO PRODUCTS ARE ALIKE, AND IT REQUIRES THE SELECTION AND WORKING OF EXTREMELY SMALL ELEMENTS THAT NOT ONLY REQUIRE CONCENTRATION AND SKILL BUT ALSO GREAT CARE AND ATTENTION IN THEIR CREATION.

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